An Ontological Template-supported Interface Agent for FAQ Services

This paper describes an Interface Agent which works as an assistant between the users and FAQ systems. It integrates several interesting techniques including domain ontology, user modeling, and template-based linguistic processing to effectively tackle the problems associated with traditional FAQ retrieval systems. Our work features an ontology-supported, template-based user modeling technique for developing interface agents. Our preliminary experimentation demonstrates that user intention and focus of up to eighty percent of the user queries can be correctly understood by the system. Key-Words: Interface Agents, Ontological Template-supported Processing, User Modeling.